HOW TO MAKE A COMPLAINT
Complaints may be made in writing, by e-mail to firstname.lastname@example.org, by telephone on 01515381963 , or in any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.
We will send you a written or electronic acknowledgement of a complaint within two business days of receipt, identifying the person who will be handling the complaint for the business. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
Within four weeks of receiving a complaint, we will send you either:
Within eight weeks of receiving a complaint we will send you either:
Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress that you accept. Appropriate redress will not always involve financial redress, but could involve an apology or another suitable form of redress.
We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:
PO Box 6804
Tel: 0300 555 0333
Tel: 07801 970088
Residents of London developments built with public funding tell of damp, lack of security, rats and poor customer service